W-2 jump goes to blank page

[yooperss]

When I try to enter my w-2, it goes to a blank page. I have searched for w-2, and I get "jump to form w-2" That also goes to a blank page.

Same thing happens when I try to enter car taxes and house taxes.

Any help?

[CarissaM]

Are you using the Turbo Tax Online or the Turbo Tax Desktop version?

[bcev1]

I am having the same problem -desktop version

After Clicking update w-2 screen goes blank. Same if I use import W-2

[VolvoGirl]

Is it this known error?

Why is the Wages & Income screen blank?

[bcev1]

All other Wage and income items seem to load OK

[bcev1]

Seems to be  a known problem , see below  But  noted as Solved.

How do we find solution?

"Some TurboTax Desktop customers are experiencing a blank page when they go to the Wages & Income screen.

We’re currently working to resolve this inconvenient issue. If you’d like to receive progress updates, sign up below."

[yooperss]

I am using the desktop version.

[johnjponeal]

W-2 jump screen is blank. Says no documents even though previous year info was carried forward.

This will not allow me to enter the W-2 into the income section. What is the solution to resolve?

[staceykoch]

I am having the same issue, desktop windows version. 

[bcev1]

After a few days of having problem, it suddenly started working. I had gone into Forms and filled out the w-2 directly, and continued with step by step after that. Days later when I opened, I went back to check and the w-2 screen in step by step suddenly opened properly- filled out with the input from the w-2 Form . No idea what the fix was

[Vermontsailor]

When I click on "update" I get blank page. This is on an "Hp Envy x360" Laptop with Windows 10. I uninstalled Turbo Tax and reinstall Turbo Tax and still have the same results.

I installed Turbo Tax on another "Hp Envy x360" (one year newer) with Windows 11 and the "update" page works correctly, no longer blank.

Doing taxes is a PIA, but having to spend 1/2 day trying for figure out what is wrong with your Software sucks even more. It does not instill much confidence.

This is the following sequence that gives me a blank page.

Federal Taxes,

Wages & Income,

Social Security (SSA-1099, RRB-1099) -> "Update"

[CarissaM]

Were you able to finalize and complete your return on the newer computer @Vermontsailor ?

[GRAMMEY]

I'm having the same issue.  Using a desktop with Windows.  Jump to is also blank.  I've tried uninstalling and reinstalling.  Still blank.  This is the second year I've had this issue with Turbo Tax.  I don't think I'll use the download option anymore to purchase TurboTax.  I'm wondering if that is the problem.  I never had it when I did a CD version.

[DianeW777 · Accepted solution]

This was a suggestion by our awesome Tax Champ @DoninGA and was successful.

See if this will help - Save your tax return.  Close the TurboTax program.

Right click on the TurboTax 2021 icon on your computer screen.

Click on Run as Administrator

Start the TurboTax program and continue your tax return.  See if the problem has been resolved.

[yooperss]

Right click on the TurboTax 2021 icon on your computer screen.

Click on Run as Administrator

Start the TurboTax program and continue your tax return

This is what I did and it fixed the problem.  However, the program does seem to hesitate and run a lot slower now.  I'm glad someone found a fix!