Using Desktop 2023 Turbotax Premier on Windows 10 and the software is up-to-date. I get Error 102345 while trying to continue my work. Can anyone kindly help please?

[Bob3005]

The solution suggested by Intuit (try opening the back-up file) also gives the same error.

[ee-ea]

https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/error-102345-error-193214773...

[Bob3005]

Hi Champ,

Thank you for posting the link at Turbotax Support re Error 102345. However, none of the suggested solutions work for me. My Turbotax Premier is up to date; I am not trying to read a PDF file; I am trying to read a Turbotax 2023 file for previously done work the day before; and although a backup file exists in the folder, I get the same error when I try to open that file.

Do you or anyone have any other suggestions for opening the Turbotax 2023 file? How can I avoid this problem even if I start again?

[LindaS5247]

I would try rebooting your computer after you update.  Sometimes it does help to reset things.

I would also try a manual update.  Click here for instructions to manually update your computer.

You could also try uninstalling and reinstalling your TurboTax software.  Click here for instructions to uninstall. Click here for instructions to reinstall..

Have you contacted TurboTax Support yet?  Click here for help in contacting Turbo Tax Support. 

[CenzoMI]

I'm getting the same error on Win 10 Deluxe+State version023.000.0435. There is a larger issue going on not being to load my 2022 turbo files/returns into 2023,  blank and then doing the 2023 return manually and trying to update later receive the ERROR: 102345. We are into March Intuit, so where are the patches/fixes?  2023 desktop product seems very unstable/clunky, black/blank screens for lookup boxes, serious lags in moving to next screens

[JohnW152]

See if the TurboTax Help articles How do I troubleshoot copying info from a prior-year return in TurboTax Desktop? and Transfer last year's return to TurboTax Desktop for Windows help with your prior-year transfer issue.

[CenzoMI]

Thank you but no help. I'm not getting any error message. The transfer says complete, but the 2023 return is blank. Uninstalling and reinstalling turbo 2022 is too much work when I spent $60 on the 2023 software. 

[CatinaT1]

I am going to suggest these steps below. I think you might be having an issue other users have experienced when using Windows 10. 

1. Type "environment" in the windows search bar.  
2. This will bring up "Edit the System Environment Variables" as a match.   
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties."   
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...".   
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values.   
6. Click on each, then click on the "Edit..." pushbutton.   
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name).   
8. This folder must, of course, exist for this step to work properly.   
9. OK out of all the dialog boxes and retry the install.   
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.   

[CenzoMI]

Thank you for the response. both values were already c:\Temp