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Level 2
March 2, 2022
Question

Upgrading to TurboTax Live

  • March 2, 2022
  • 1 reply
  • 0 views

I have purchased Premier and I'm about halfway or more done with my return. I've hit a snag and would like to upgrade to TurboTax Live to get some assistance. I can't figure out how to upgrade. What is the process?  

    1 reply

    Level 15
    March 2, 2022

    When you say you purchased Premier---do you mean the CD/download?   Sorry--you cannot get "Live" help from the experts with the CD/download.   "Live" is only for online software users.

     

    But post some questions in the user forum or contact customer support.

     

     

    https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

     

    https://twitter.com/TeamTurboTax

    or

    https://www.facebook.com/turbotax

     

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    Level 2
    March 2, 2022

    Yes, I purchased the downloadable version. I don't understand why they would only offer this upgrade to exclusionary versions of their product. 

    Level 15
    March 2, 2022
    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**