Upgrading to TurboTax Live

UG Marshall · ‎March 1, 2022

I have purchased Premier and I'm about halfway or more done with my return. I've hit a snag and would like to upgrade to TurboTax Live to get some assistance. I can't figure out how to upgrade. What is the process?

xmasbaby0 · ‎March 1, 2022

When you say you purchased Premier---do you mean the CD/download? Sorry--you cannot get "Live" help from the experts with the CD/download. "Live" is only for online software users.

But post some questions in the user forum or contact customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

UG Marshall · ‎March 1, 2022

Yes, I purchased the downloadable version. I don't understand why they would only offer this upgrade to exclusionary versions of their product.

xmasbaby0 · ‎March 1, 2022

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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