Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
Your taxes, your way. Get expert help or do it yourself. >> Get started
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
finneycryer
New Member

Um why am I paying you guys 70$

I didn’t agree to 70$ turbo tax is suppose to be free. I agreed to 30. 70$ was not part of the agreement in the beginning
3 Replies
DoninGA
Level 15

Um why am I paying you guys 70$

You must have requested to pay the TurboTax account fees with the federal tax refund in Step 1 of the File section.  The service charge for this optional service is $39.99

 

See this TurboTax support FAQ for removing the pay with refund fees - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

Jami passig
New Member

Um why am I paying you guys 70$

I was charged 70 dollars when I agreed on 30 please tell why and I’m not ok with 70 

DoninGA
Level 15

Um why am I paying you guys 70$


@Jami passig wrote:

I was charged 70 dollars when I agreed on 30 please tell why and I’m not ok with 70 


You must have requested to pay the TurboTax account fees with the federal tax refund in Step 1 of the File section.  The service charge for this optional service is $39.99

 

Review your fees - Click on Tax Tools on the left side of the screen.  Click on Tools.  Click on My Fees

 

See this TurboTax support FAQ for removing the pay with refund fees - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-pay-with-my-refund-fees-in-turbot...

OR- 

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

IRS Free File Program - https://apps.irs.gov/app/freeFile/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

 

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

  • A maximum 2019 adjusted gross income (AGI) of $36,000; or
  • You qualify for the Earned Income Tax Credit (EITC); or
  • You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

See this TurboTax support FAQ on the Free File Program - https://ttlc.intuit.com/questions/1900583-what-is-the-turbotax-free-file-program

See this TurboTax support FAQ for the difference between the Free File Progam and the Free edition - https://ttlc.intuit.com/questions/2572617-what-s-the-difference-between-free-file-program-and-free-e...

And see this TurboTax support FAQ on how to switch to the TurboTax Free File Program - https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

About Community

Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement.

3.49m
Members

2.62m
Discussions

Manage cookies
v