TurboTax will not process my payment for filing online, wtf? When will this glitch be fixed?

[tjappleg8]

When trying to pay for online filing, the error message says 'unable to process payment at this time'. When will this glitch be fixed? It's ridiculous!

[HeatherPLO]

Please try the following steps which may help clear the loop you are experiencing:

• Log completely out of Turbo Tax.
• Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
• Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
  • You can also try a different browser as well, or "incognito mode".

If none of the above steps resolve the issue, we would like to take a further look at your experience.  Please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.  

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[tjappleg8]

Thank you for the suggestion. I tried this exercise three times and called tech support on three separate occasions. On the third conversation with tech support, the situation was rectified. I was surprised by the 'fix', I granted control of my screen to the tech (Laura) and after a few various efforts, I was instructed to use '123 Main Street' as the address on the payment screen. My payment was processed, go figure - right? While I am pleased that this was accomplished and I can move on with my return - I remain baffled that paying for TurboTax service can be such a challenge.

[Ebony A]

Oftentimes we see these types of errors stem from different address discrepancies which then causes a billing hold. With that said, its good to know that your issue has been resolved - thanks for the update.