Please try the following steps which may help clear the loop you are experiencing:
- Log completely out of Turbo Tax.
- Then, clear your cache and cookies within your browser and completely close out of it. I have included the Help Articles below if you need assistance with clearing cache or cookies.
- Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
- You can also try a different browser as well, or "incognito mode".
If none of the above steps resolve the issue, we would like to take a further look at your experience. Please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
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