TurboTax will not accept any form of payment - no credit card, no deduct from refund

[akamrbill47]

Same Problem here !

[MichelleLO]

There is a known issue regarding an error message when paying with a credit card that we are working to resolve. You can sign up for progress updates regarding this experience in the below TurboTax help article. 

Why am I receiving an error message when I try to pay with a credit card?

@akamrbill47

[roberta49]

same here and it took FOREVER to get through all the hoops!!!  

[surfname]

After an hour with awesome tech Daniel, he suggested that we change our mailing address under "My Info" to 123 Main Street, but keep all other information the same.  Then try it again.  I did & it worked!  Eureka!!  Thank you, Daniel!

[uswkkb14]

I just used method recommended by Surfname on February 28, 2022, address to 123 Main Street.  It worked!  And this is the last year I use TurboTax, any product that can't figure out how to take payment, doesn't deserve my business!

[Hariharan]

It worked if you enter your billing address, please try entering 123 Main St (rather than your actual address), your city and your state. I used "TurboTax Premier Desktop 2021 for US Windows Download" and it worked like charm

[srinog]

THIS IS GROSS NEGLIGENCE AND RECKLESS INDIFFERENCE TOWARDS THEIR CUSTOMERS! Turbo tax knows that THEIR system has a problem and they have DONE NOTHING to solve it for many years. They have you buy a program, and then at the most critical time when you go to file a return, they add on  extra fees that you then can’t pay because of their system problem which then prevents you from filing your taxes. This is a total wanton disregard of their customers! 

[ChiNP]

This happened to me 2 years in a row. The first year they couldn’t find out what was going wrong and I had to use someone else. This year a customer service rep solved the whole thing with a shot in the dark. 

what she suggested and worked: for your billing address put “123 main st” as the street address and then just your regular city state and zip. Went right through with this. 

[amk3]

For anyone with this issue in the future, I FINALLY found a solution that worked.  I direct messaged TurboTax on Facebook and the reply was: when you enter your billing address use your name and 123 Main St, use your city and zip.  The 123 Main St did the trick for me!  I tried so many cards and browsers before this solution.  Hope it works for you as well.

[pjaletky]

going on for three years. about to quit turbo.

[CassLO]

Try changing your display settings: 

1. Start > Settings > System > Display.  Change "Scale and layout" from 125% (Recommended) to 100%. 
2. Close TurboTax 
3. Then Restart

You may also try logging into your account here to update your payment needed. Once completed, then proceed to checkout.

If the suggestions above do not work, please reach out to our TurboTax Customer Care team: Contact Us

@pjaletky