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Level 1
December 6, 2019
Question

TurboTax sucks

  • December 6, 2019
  • 12 replies
  • 105 views

TurboTax is the worst all they want is money and don’t help you at all, they cost you money right and left and then let the government take you over the coals and laugh at you if you need help and ask for more money

    12 replies

    DoninGA
    Level 15
    Level 15
    December 6, 2019

    If you describe the problem you are having then someone should be able to help you.

    December 6, 2019

    you can always post your questions here to see if someone can help.      most taxpayers that use TT  that have  issues are usually do to errors in entering info, misunderstanding of the question, misplaced decimal points.  and even ither TP's filing before you do and incorrectly claiming dependents.   however,  there are some taxpayers that would be better served by paying a professional.   

    Level 2
    February 29, 2020

    I totally agree... and am trying to figure out how to warn the community. This software sucks!

    Level 2
    April 1, 2020

    I agree. The quality of the software gets worse every year. It is filled with bugs and errors. I'd bet anything they are using an undisciplined AGILE -like environment to code their software: no requirements, no verification or test...  just code and distribute, fix problems on the fly.   I'm going back to Tax Cut or other software program next year.

    Level 2
    January 19, 2024

    Yes, I found a mistake in TurboTax and reported it.   Who knows if they will fix it.

    It is in the section where you are calculating withholding per quarter to see if you can remove your underpayment penalty.   They show dates from Jan to April, then from April to JULY instead of April to JUNE.   Then the next quarter is JULY to Sep, vs JUNE to Sep.    If you check IRS forms and documentation, or even use any other software like FreeTaxUSA, you will see them using the correct dates (June).    

    I even got on a live chat with TurboTax and the person on the chat session was *clueless*.    They kept trying to insist I needed someone to explain it to me - LOL!    I was doing them a FAVOR by telling them about the error in their software.   If people follow the date ranges they give, it will screw up their penalty calculations.

    This is very bad.    The IRS will potentially catch it and it will be TurboTax's fault.

    DoninGA
    Level 15
    Level 15
    January 19, 2024

    @kalyson The IRS Form 2210 Underpayment of Estimated Tax for tax year 2023 has not been finalized in TurboTax.

    The form is scheduled to be available on 01/24/2024 (subject to change)

    Go to this TurboTax website for forms availability - https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

    Level 2
    January 19, 2024

    Those dates are not in question.    They've been the same dates since the 1960's.