TurboTax stuck on Live option

[Stiveson]

I have already cleared and started over multiple times and the TurboTax software will not allow me to remove live at all. What else can I do to clear this?

[DoninGA]

See if the procedure in this TurboTax support FAQ will help you - https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/00/27312

[Stiveson]

Hi,

This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.

[DoninGA]

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@Stiveson wrote:

Hi,

This did not resolve the issue. There is no option to remove live when reviewing and starting over hasn't helped the last three times I've done it.

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

Or -

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[Stiveson]

So I called the support line and it's just an automated message and AI that searches whatever you say and sends you a link to their community posts. This is a really strange method of helping when the software is just refusing to do what it is apparently supposed to do. Is there a way to get an actual person to help troubleshoot this issue?

[MichelleLO]

For TurboTax Online you can follow the steps in the below help article to set up a call with a TurboTax specialist. 

What is the TurboTax phone number?