TurboTax Premium Services Scam

[David Moore]

Somehow TurboTax 2019 has locked me into their Premium Services if I want to file electronically.  I never agreed to it.  It is advertised as being a free Federal E-File.  There is no information on the web about how to undo it, except some outdated instructions from last year.   When did a good company become scam artists? I have been using TurboTax for over 25 years.  Never again.  This is clearly a scam.  I'll file with paper and use a different product next year.

[CarissaM]

In order to switch to a lower version, you will need to follow the instructions here to clear and start over. 

If you have any additional questions, please click here to contact customer service. 

[VolvoGirl]

Are you using the Online version?  You can remove Premium Services.  Or are you asking about Online Premier?

How to remove Premium Services

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266

Or are you using the Desktop program?  There is a 24.99 fee to efile the state return in the Desktop program.  And if you are in California and want the fee deducted from your federal refund you have to add Premium Service.  So pay the fee with a credit card or print and mail state for free.

Go back through the File tab again and change to pay with a credit card.  Then if Audit Defense is still there you can remove it.

[dave400100]

same here i got scammed too. i have mental problems and i was told it would be free and wait until the 15 and i was lied to

[dave400100]

i was just hung up on by luis and didn't get help