TurboTax Premier 2020 Mac will not open

[macuser_22]

The current download should be the Jan 7 updated version that has crash fixed in it.   I suggest doing the uninstall again and download a fresh copy from TurboTax.    If purchased form Amazon then call TurboTax customer support to get the current fixed version pushed to you.

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[mac23345]

Download is still old version (from https://shopping.turbotax.intuit.com/), still getting old broken version:

m_turbotax_1040p_amz_2020.010.0101.dmg

Why would I need to call and wait forever on phone for new fixed version? Doesnt make any sense.... Why arent updated downloads freely available....

[mac23345]

So after wasting time to call support, all I get is automated system that sent email with useless "download" instructions that just refer to same old broken download....

[macuser_22]

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@mac23345 wrote:

Download is still old version (from https://shopping.turbotax.intuit.com/), still getting old broken version:

m_turbotax_1040p_amz_[phone number removed].dmg

Why would I need to call and wait forever on phone for new fixed version? Doesnt make any sense.... Why arent updated downloads freely available....

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I just downloaded the .dmg install file for Home & Business from the TurboTax website and it is indeed version r12.029 that was released on January 6.

I do not know what you are downloading or looking at but all versions were updated on Jan 6.

[mac23345]

I login to intuit.com and go to downloads, only option I have is: 

TURBOTAX PREMIER TAX YEAR 2020 MAC DOWNLOAD AMAZON

Which clearly has not been updated as it's still old "2020" version:

[sambi]

Exactly the same for me as well.

[macuser_22]

OK - that appears to be the AMAZON version.     I really don't know how they update the Amazon version because it is a special product just for Amazon.     I recommend that you call TurboTax support and see if they can push the the Jan 6 version that will probably solve your problem if you delete all files and install from scratch.

[mac23345]

It was waste of time calling TurboTax "Support", as all you get is instructions how to download the same old broken version...   I guess best course of action is to get refund from Amazon, if enough people do that that should make intuit wake up and fix the issue, before amazon pulls the item from sale...

[Hendrickson]

So after following guidance to remove all Turbotax related files, deleting the app, restarting, reinstalling from CD, restarting, and having the same behavior I gave up for awhile. Then the next day at a different location and wifi access, I tried TurboTax and it processed the update and seems to be running OK now. Maybe a problem with the update app on Catalina?

[sambi]

Someone has updated something somewhere whether it's Apple or TT. It has started working without doing any change.

[loch0]

still doesn't launch for me. i have TT deluxe on big sur 11.1, downloaded from amazon. The version on amazon is from october.

how do i get the updated version?

[sambi]

Will it be possible for your to update to catalina? I do not know if that makes a difference or not but thats the version I am running and it works for me.

[loch0]

catalina would be a downgrade. i dontthink its possible.

[Dixon72]

I filed the wrong W2 I filed 2019 ned to file the 2020 W2

[VolvoGirl]

You cannot change or add anything on the return that you e-filed.  It is too late, just like when you put an envelope in a US mailbox

Now you have to wait until the IRS either rejects or accepts your return. Which won't be until Feb 12 this year. If your return is rejected, you will be able to go into your account and add or change it and resend it. Click on Add a State to let you back into your return..

If the IRS accepts your return, then you have to wait until it has been fully processed and you have received your refund or paid the tax due. THEN you can prepare an amended tax return 1040X and mail it in. You cannot e-file an amended return.  Meanwhile, DO NOT change anything on your return until you start the amended return. If you did change or add the missing info then take it out and put your return back to the way it was when you first filed it.

You can check your efiling status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

How to amend an Online return
https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/00/27577