TurboTax Premier 2020 Mac will not open

[Hendrickson]

Product installs OK from CD. Icon bounces briefly on task bar then stops. No messages or alerts.

[sambi]

Same for me though I downloaded to my Mac

[macuser_22]

See this TurboTax help article:

https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

Make sure that you are using an Administrator account.
https://ttlc.intuit.com/questions/1899267-administrator-rights-mac

[sambi]

Thanks for your help. Tried that but didn't work.

[macuser_22]

What Mac OS are you running?

[Hendrickson]

This did not correct the problem. TurboTax is having an initiation problem with the icon bounding. I am familiar with Security settings and Apple notifications and that is not the case here.

[macuser_22]

---

@Hendrickson wrote:

This did not correct the problem. TurboTax is having an initiation problem with the icon bounding. I am familiar with Security settings and Apple notifications and that is not the case here.

---

Again what OS are you running.   I have no problems with it opening.

[sambi]

Catalina - 10.15.7

[macuser_22]

I know of no problems with that.    Try restarting the Mac.

[sambi]

Did that also? Did not work. Downloaded again and tried also.

[Hendrickson]

10.15.7

i did have some success with product when I first installed it in December. Then today I think it tried to update but no messages just failed. Did full uninstall, reinstall from CD restart and now nothing. 

[macuser_22]

Simply re-downloading does nothing since the problem might be in a support file that must be deleted in addition to the application.

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

[mac23345]

It's pretty clearly bug in the app, its crashing (no "uninstall" helps):

2021-01-07 21:15:53.643 TurboTax 2020[1970:51537] -[NSNull length]: unrecognized selector sent to instance 0x7fff913a6000
2021-01-07 21:15:53.644 TurboTax 2020[1970:51537] Terminate called after uncaught c++ exception:
0 TurboTax 2020 0x00000001069c801b PrintStackAndTerminateOnUncaughtCPPException + 59
1 libc++abi.dylib 0x00007fff70efe887 _ZSt11__terminatePFvvE + 8
2 libc++abi.dylib 0x00007fff70efe829 _ZSt9terminatev + 41
3 libdispatch.dylib 0x00007fff73b7666c _dispatch_client_callout + 28
4 libdispatch.dylib 0x00007fff73b784b0 _dispatch_queue_override_invoke + 763
5 libdispatch.dylib 0x00007fff73b84957 _dispatch_root_queue_drain + 326
6 libdispatch.dylib 0x00007fff73b85097 _dispatch_worker_thread2 + 92
7 libsystem_pthread.dylib 0x00007fff73dd09f7 _pthread_wqthread + 220
8 libsystem_pthread.dylib 0x00007fff73dcfb77 start_wqthread + 15

(this was on macOS 10.15.7)

[macuser_22]

I have no problem whatsoever.  I suggest that you call TurboTax support and ask for Mac technical support.

There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.

Here is a TurboTax FAQ for contacting customer support.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[mac23345]

Clearly doesn't work at all on macOS 10.15.7.  Pretty sad that 'on-line' download is same outdated version from October as is on the CD...

Good that Amazon offers free returns on this. If this is not fixed soon better just return for full refund...