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Level 2
January 7, 2021
Question

TurboTax Premier 2020 Mac will not open

  • January 7, 2021
  • 6 replies
  • 6 views

Product installs OK from CD. Icon bounces briefly on task bar then stops. No messages or alerts.

6 replies

Level 2
January 8, 2021

Same for me though I downloaded to my Mac

macuser_22
Alumni - Champ
Alumni - Champ
January 8, 2021
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Level 2
January 8, 2021

Thanks for your help. Tried that but didn't work.

Level 2
January 23, 2021

I filed the wrong W2 I filed 2019 ned to file the 2020 W2

VolvoGirl
Level 15
January 23, 2021

You cannot change or add anything on the return that you e-filed.  It is too late, just like when you put an envelope in a US mailbox

Now you have to wait until the IRS either rejects or accepts your return. Which won't be until Feb 12 this year. If your return is rejected, you will be able to go into your account and add or change it and resend it. Click on Add a State to let you back into your return..

If the IRS accepts your return, then you have to wait until it has been fully processed and you have received your refund or paid the tax due. THEN you can prepare an amended tax return 1040X and mail it in. You cannot e-file an amended return.  Meanwhile, DO NOT change anything on your return until you start the amended return. If you did change or add the missing info then take it out and put your return back to the way it was when you first filed it.

You can check your efiling status here,
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

How to amend an Online return
https://ttlc.intuit.com/community/amending/help/how-do-i-amend-my-turbotax-online-return/00/27577

Level 2
March 22, 2021

So I have TurboTax Home Business 2020.  Mac OS 11.2.3

Turbo tax was working, then crashed during a TTHB update.

Since then when I open, it will bounce, then crash and not open.

Yes, I have admin, have restarted/booted computer and followed the instructions to uninstall and reinstall per the following:

https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/00/26050

https://ttlc.intuit.com/community/installing/help/reinstall-turbotax-mac/00/26049

I've reviewed this suggested link, which is not relevant to the problem I'm having:

https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/01/26611

And as far as I can tell, I am downloading the only link that is available to me from my downloads page on Intuit. And I am downloading directly from intuit, not purchased through amazon or a CD.  

So what next?  I tried calling for support, and the phone tree leads me towards unhelpful suggestions that just recapitulate the steps above.

 

p.s. And I looked for a discussion string on TurboTax Home Business 2020 not opening on MAC, and didn't find one...

macuser_22
Alumni - Champ
Alumni - Champ
March 22, 2021

That is usually because something got corrupted and not all the files got removed. 

 

If you have followed all the uninstall instructions that I will post below and it still bounces in the dock then there is one more test that you can do to see if there might be some sort of corruption in your User account that is causing the problem.

 

Switch to another User account that is an  Administrator (or use System Preferences to create one) and run TurboTax from that account.   If that works normally then there is something in your Users account that is causing the problem.  That will probably require a Mac expert to locate and solve.

===========

 

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.

Remove the application TurboTax [version] 20XX in the Applications folder.
Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
In the Finder, select Go Go To Folder.
Enter ~/Library and select Go.
Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):

~/Library/Application Support/TurboTax 20XX
~/Library/Caches/com.intuit.TurboTax.20XX
~/Library/Caches/TurboTax 20XX
~/Library/Preferences/com.intuit.TurboTax.20XX.plist
~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
~/Library/WebKit/com.intuit.turbotax.20XX
~/Library/Containers/com.intuit.turbotax.mac20XX
(This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
(This folder will only appear for OS X 10.11, El Capitan.)
~Library/Caches/KSCrash/TurboTax

Once you've removed those files and folders:

Empty your Trash.
Check first to that there's nothing in Trash you want.
If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
Install TurboTax again from the CD or download file to the Applications folder.
Start TurboTax from the Applications folder and let it run the updates.
Empty the Trash again.
To make sure everything is working smoothly, restart your Mac again.


Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
Level 4
March 22, 2021

I was able to fix the problem after the third try.
It's working now.
Thank you so much for your help!

Level 2
March 22, 2021

Resetting the permissions fixed my issue. 

See the article by keying in the url: HT2203538

HT203538

Level 2
April 23, 2021

it does not install from cd I have iMac with high sire operating system I did not have any problem last year to install but this year I am having problem installing turbotax deluxe or premier 

Level 2
April 24, 2021

You may need to reset the "permissions" on your Mac. Apple support has the complete directions. TurboTax tech. doesn't think it possible...but it is and worked for me.

Level 2
June 2, 2021

Safari will not verify turbo tax 2020 application