The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5:00 AM to 9:00 PM PT through July 19 and will be open until midnight PT on July 15.
Premier. Doesn't matter what computer I log in with, I just get a spinning blue wheel. I'm 3/4 done with my taxes but I've gotten nothing done for several days now. I'm not doing anything different than past years. I've cleaned the cache etc on my computer. I bought a new router. I hooked up directly. Nothing helps
3/4 done spinning blue wheel, when i log back on says not complete i try to redo it it says a number with that social secuirty has filed! but it has not.....its like its stuck with blue wheel spinning!!!!!!!!!!!!!!!!!! help deadline is in 2 days
If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this TurboTax FAQ:
To clear your cookies use this TurboTax FAQ:
I am using the TurboTax Premier downloaded program. I can not advance past the beginning of the state returns screen. When I push the blue "Start" button to begin my California return, a window pops up allowing me to update the software. When I perform that function, the updater window tells me its completed and brings me back to the same window. No advancement, just a continuous loop
I reinstalled the program, which didn't help. So, I transferred the uncompleted tax file to another computer and installed the program there. The state download worked on the new computer and I was able to complete and file my taxes. I've completed two years of taxes on my first computer, so it was weird that the program did not work this time.