TurboTax Didn’t File

[rvogler]

Similarly to everyone on this page, I paid TurboTax to file my 2023 taxes and they were never filed. I have the receipt and confirmation that I completed the process. While trying to submit my 2024 taxes, I realized the IRS has no record of my 2023s. I contacted the customer service line 4 times before someone was able to tell me any information on next steps. I have not been given any information on how this screw up happened. This is a warning to anyone thinking about using this program! Do not use TurboTax! You may think you’d be saving money, but if they somehow don’t complete your filing, you be losing your money and getting fined by the IRS. Pay the extra fee to use an accountant to ensure your money is in good hands. 

[xmasbaby0]

Paying your fees does not file your tax return.   You have to go all the way through the FILE section and click a big orange button that says "Transmit my returns now" to e-file.   If you did not do that, the return was not ever e-filed.  Or.....was it rejected and you did not notice?  What does it say in your account?

Did you e-file?  Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted: 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here?  

https://www.irs.gov/refunds   

  Or does your account say “Ready to Mail?” Or “Rejected?” Or “Printed?”

Note:  If it says “Rejected,” “Ready to Mail” or “Printed” that means YOU have to mail it yourself.  TurboTax does not mail your tax return for you.

If you realize now that your return was not e-filed successfully, then you will need to file it by mail.  E-filing is permanently closed for past year returns.  You will need to print the return, sign and date it in ink, and mail it in.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.