Similarly to everyone on this page, I paid TurboTax to file my 2023 taxes and they were never filed. I have the receipt and confirmation that I completed the process. While trying to submit my 2024 taxes, I realized the IRS has no record of my 2023s. I contacted the customer service line 4 times before someone was able to tell me any information on next steps. I have not been given any information on how this screw up happened. This is a warning to anyone thinking about using this program! Do not use TurboTax! You may think you’d be saving money, but if they somehow don’t complete your filing, you be losing your money and getting fined by the IRS. Pay the extra fee to use an accountant to ensure your money is in good hands.
