Turbotax Deluxe (CD Version) won't autoload W2's or upload pdf image

[SAJames]

Turbotax Deluxe (CD Version) won't autoload W2's or upload pdf image.  Continued problems when looking for updates.  Says I'm not connected to the internet or Turbocloud won't connect.  Can I delete / remove and reinstall using my original CD with activation code?

[xmasbaby0]

Before you spend time with that much aggravation---why  not just key in the W-2's and be done?  You can go to Federal>Wages & Income and just key them in by hand within minutes.

[HeatherPLO]

If you are using the Download/Desktop version, you will need to make sure you have updated your software.  To manually update for Windows, please see the Help Article here.  For Mac, please see this Help Article.  

@SAJames 

[SteamTrain]

ALSO...if using a Windows computer...make sure you don't have any partially installed windows updates waiting...those can block certain TTX operations....including TTX updates. 

 I know I had to finish installing one Windows update this week.

[SAJames]

I could just type in 1, but I have multiple W2's and I want what I paid for!

If the software is not operating as it should, what happens when I get to the end and have problems transmitting efiles?

[SAJames]

I have manually checked for updates and it says it is uptodate.

Earlier, when there were updates, it took several attempts.

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you.

@SAJames