Turbotax business. Unable to save file of work-in-progress?

[rescorp-rescorpi]

Just purchased TurboTax for business online.  After hours of work was unable to save my return in any format.  All is lost.  What is keeping the file from saving and how do I correct the problem?

[tagteam]

Threshold question: Did you purchase the product in the screenshot below?

If so, are you receiving some sort of error message?

[VolvoGirl]

Maybe you need to update the program?  Go up to Online-Check for Updates.   At least that's where it is in the personal Desktop program.   

I found these 2 FAQ 

Windows can not save file

https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-windows-error-567809-or-1023...

Windows error 131 Saving

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-131-there-was-an-error-in-savin...

[rescorp-rescorpi]

Thanks much for your reply.  FYI I purchased product off the Intuit Turbo Tax website.

When attempting to save files to the "Documents" folder a pop-up box appears reading "Unable to Find File".  Although TurboTax tech support agent was unable to fix the problem; in the process of troubleshooting we found that the same "Save As" command is able to save the files on my "Desktop" (Only).   Am running Windows 10 on an HP PC.