TurboTax 2022 H&B, hard copy, defective - deletes all entries on review.

[gunplumber]

First - I have been using Turbotax for 25 years.  So I know how to use it, and know what to expect.
I completed my 1040 w/Sched C.  When I run the final review before filing, it deletes all entries I had made.

Yes, you read that right.  I have a fully completed 1040 and schedule C  and on "review/check for errors", I get "ineligible for e-filing because Line 9,11,16,18,21,24,33 have zero value"

I go back to the Schedule C and all my values are 0, as if I hadn't started it yet.  I quit without saving, reopen, and all the correct values are back. I have tried this multiple times.  Rebooted - everything I can think of.  All updates are installed.

Google shows multiple people having the same issue, but no solution.

If I try to save my 1040 as a PDF without filing, I also get 0 value in all those lines, so I can't even save a draft of my finished forms.

Called customer service, opted for callback.  Callback said "we won't be calling you again, goodbye" without ever having a live person speak, and hung up.  I am now at hour 4 of trying to get a live person.

[CarissaM]

It would be best to click here and give us a call, so we can look into this further. @gunplumber 

[gunplumber]

I did.  The first time I used the auto-call-back which hung up on me without a live person ever picking up. "We won't be calling you again".

The second time, I was on hold for 58 minutes to talk to a CSR who after 15 minutes still couldn't grasp that I had the disc, and so logging in an out from turbotax on line was not useful advice.  She also claimed that they could not verify that I had an account at all - even though I was logged  in while talking to her.

When I asked to speak to someone else, she hung up on me too.

I uninstalled, reinstalled, did a new update . . . same thing.

I tried to download directly from the site, but it wouldn't let me saying the activation key had already been used and I'd have to re-download from my account.  Except I have a disc, I didn't do an on-line download to re-do.

[CarissaM]

I apologize you had a frustrating experience with the phone support. 

Please try updating your software again once you have his values back. You can try to save as and give the tax file a new name. Then shut program down. Open up the saved file. If that doesn't work then you would need to contact support again,  and ask for a download as your disc is not working. @gunplumber 

[SteamTrain]

IF you are on a Windows Computer. Shut down TTX.

1) Then check for any waiting Windows Updates. Partially-installed OS updates are known to cause problems.  Then re-boot whether or not you have any waiting OS updates

2)   then download and install the "Manual Update".

Manually Update TurboTax for Windows Software (intuit.com)

_______

After that is fully installed....restart TTX and run the internal software update again (sometimes the manual update is a version behind)

[gunplumber]

I have found TTX Business and TTX Individual.

Mine is "TTX Home and Business."

where is the manual update for that version?

[gunplumber]

I tried to run the w-biz superpatch and it didn't recognize TTX as being installed, so I assume the Business and Home and Business are different

This is beyond ridiculous.  You sold me a defective product and can't or won't fix it, nor will you let me download a clean version of it.

I had to file an extension for the first time in 30 years because of your defective product.

I want a clean download of Home and Business that works, and I want it now! And calling some CSM who doesn't have any power, or understanding, is not going to help.