First - I have been using Turbotax for 25 years. So I know how to use it, and know what to expect.
I completed my 1040 w/Sched C. When I run the final review before filing, it deletes all entries I had made.
Yes, you read that right. I have a fully completed 1040 and schedule C and on "review/check for errors", I get "ineligible for e-filing because Line 9,11,16,18,21,24,33 have zero value"
I go back to the Schedule C and all my values are 0, as if I hadn't started it yet. I quit without saving, reopen, and all the correct values are back. I have tried this multiple times. Rebooted - everything I can think of. All updates are installed.
Google shows multiple people having the same issue, but no solution.
If I try to save my 1040 as a PDF without filing, I also get 0 value in all those lines, so I can't even save a draft of my finished forms.
Called customer service, opted for callback. Callback said "we won't be calling you again, goodbye" without ever having a live person speak, and hung up. I am now at hour 4 of trying to get a live person.
