I did. The first time I used the auto-call-back which hung up on me without a live person ever picking up. "We won't be calling you again".
The second time, I was on hold for 58 minutes to talk to a CSR who after 15 minutes still couldn't grasp that I had the disc, and so logging in an out from turbotax on line was not useful advice. She also claimed that they could not verify that I had an account at all - even though I was logged in while talking to her.
When I asked to speak to someone else, she hung up on me too.
I uninstalled, reinstalled, did a new update . . . same thing.
I tried to download directly from the site, but it wouldn't let me saying the activation key had already been used and I'd have to re-download from my account. Except I have a disc, I didn't do an on-line download to re-do.
