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Level 6

Turbotax 2019

Purchased and downloaded Turbotax 2019, but my Mac won't open it because it can't verify that malicious software is not in the download. What do I need to do to open it?

13 Replies
Level 20
Level 20
Level 4

Turbotax 2019

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

 

Level 20

Turbotax 2019


@garlandjett wrote:

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

 


See this Apple article: https://support.apple.com/en-us/HT202491

Level 7

Turbotax 2019

In System Preferences under Security & Privacy you must allow the program to work!

Level 7

Turbotax 2019

Go to System Preferences, Security & Privacy and under General permit the program to work!

 

Level 2

Turbotax 2019

Unable to download 2019 Basic for MAC.  At one point Intuit told me I haven't completed my 2018 return (not true).

Level 20

Turbotax 2019


@Jimbo1 wrote:

Unable to download 2019 Basic for MAC.  At one point Intuit told me I haven't completed my 2018 return (not true).


Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

 

If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Level 3

Turbotax 2019

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #.  When I dialed this I got transferred to the earlier number and I am on hold once again.  When I was sent my download for 2019.  The download for MAC is 2017.  This can't be correct.  How do I get the correct download.  This is sooo frustrating.

Level 20

Turbotax 2019


@melrose2 wrote:

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #.  When I dialed this I got transferred to the earlier number and I am on hold once again.  When I was sent my download for 2019.  The download for MAC is 2017.  This can't be correct.  How do I get the correct download.  This is sooo frustrating.


Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 3

Turbotax 2019

I purchased  turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?

Level 20

Turbotax 2019


@chrcwr7071 wrote:

I purchased  turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?


Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

Level 4

Turbotax 2019

Mac OS Catalina defaults to download from Apple Stores only. I switched to download from everyplace and I downloaded Turbo 2019 correctly. Thanks