Turbotax 2019

[PiranianAG]

Purchased and downloaded Turbotax 2019, but my Mac won't open it because it can't verify that malicious software is not in the download. What do I need to do to open it?

[DoninGA]

Go to the answer here - https://ttlc.intuit.com/community/taxes/discussion/re-tried-to-open-basic-today-and-got-the-followin...

[DoninGA]

@PiranianAG See this TurboTax support FAQ for the problem - https://ttlc.intuit.com/community/troubleshooting/help/turbotax-for-mac-won-t-open-when-installed/00...

[garlandjett]

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

[DoninGA]

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@garlandjett wrote:

I have iMac running Catalina and I cannot load TurboTax 2019. It says that Malicious code cannot be checked.

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See this Apple article: https://support.apple.com/en-us/HT202491

[12121]

In System Preferences under Security & Privacy you must allow the program to work!

[12121]

Go to System Preferences, Security & Privacy and under General permit the program to work!

[Jimbo1]

Unable to download 2019 Basic for MAC.  At one point Intuit told me I haven't completed my 2018 return (not true).

[DoninGA]

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@Jimbo1 wrote:

Unable to download 2019 Basic for MAC.  At one point Intuit told me I haven't completed my 2018 return (not true).

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Did you purchase the TurboTax Basic edition for tax year 2019 from this website - https://turbotax.intuit.com/personal-taxes/cd-download/

If so, what exactly happens when you try to download the software from your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

[melrose2]

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #.  When I dialed this I got transferred to the earlier number and I am on hold once again.  When I was sent my download for 2019.  The download for MAC is 2017.  This can't be correct.  How do I get the correct download.  This is sooo frustrating.

[DoninGA]

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@melrose2 wrote:

I have been on hold for over 2 hours so I went on line and sent a message which came back with a different 800 #.  When I dialed this I got transferred to the earlier number and I am on hold once again.  When I was sent my download for 2019.  The download for MAC is 2017.  This can't be correct.  How do I get the correct download.  This is sooo frustrating.

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Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[chrcwr7071]

I purchased  turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?

[DoninGA]

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@chrcwr7071 wrote:

I purchased  turbo tax download for Mac but it didn't get downloaded. How do I get it to download ?

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Sign onto your download account - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

[garlandjett]

Mac OS Catalina defaults to download from Apple Stores only. I switched to download from everyplace and I downloaded Turbo 2019 correctly. Thanks

[brucecory]

Running Catalina 10.15.13.  Turbotax Delux downloaded fine.  It actually worked for one day. In fact, I complete my taxes but just didn't file. 

Since then, it will not open. App icon bounces, the "verifying" splash screen flashes for an instant, then nothing.  I have uninstalled completely (indluding files under 'preferences' 'cache' 'saved application state' and so on. Reinstalled with my purchased link.  Reinstalled with a link sent no charge from Intuit.  Tried running in safe mode.  Nothing has worked. 

I cannot use the online version of TT because of my tax situation.  Will it help to downgrade from Catalina to whatever we had before?