TurboTax 2019 has not arrived

[HARMATTATAYLOR]

On Nov 14, I received email stating that Turbo Tax 2019 was on its way.  Today is Nov 25.  I still have not received the CD. 

[Anonymous_]

Personally, I would give it until the end of this week (circa 11/30) before contacting Support (link below).

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[annsabotta62]

We also have not received our order. According to the TurboTax Advantage site, the order should have arrived by November 27th.

[VolvoGirl]

Did your credit card get charged for it?

[wlyons75239]

I was billed for Turbo Tax 2019 on November 15 but I have not received my software disk to download product on my computer.

[DoninGA]

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@wlyons75239 wrote:

I was billed for Turbo Tax 2019 on November 15 but I have not received my software disk to download product on my computer.

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If you are an Advantage subscriber, see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

For questions about your order use the toll free phone number for Advantage subscribers shown after you sign onto your Advantage account.

Otherwise, contact TurboTax support for assistance with your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[JohnSteddick]

My credit card was updated AND charged.

[DoninGA]

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@JohnSteddick wrote:

My credit card was updated AND charged.

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If you are an Advantage subscriber, see this TurboTax support FAQ for your order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-a...

For questions about your order use the toll free phone number for Advantage subscribers shown after you sign onto your Advantage account.

Otherwise, contact TurboTax support for assistance with your order.

Support is open from 5am to 5pm Pacific time, Monday thru Friday (closed Christmas Day)

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax