Turbo tax (no web version) does not open a window on the desktop

Forum|Forum|7 years ago
June 5, 2019
2 replies
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on start up the program checks for updates and creates an icon on the task bar, but hovering over the icon shows a blank window

TurboTax Home & Biz Windows

Best answer by RichardSmith01

I found out a workaround. If you hover over the icon on the task bar and then right click on the small window that appears above it, and then hit maximize it will show TurboTax full screen. But don't hit the restore down option as it will disappear again. There seems to be some bug in that it will ony run in maximize or full screen mode.

RichardSmith01AuthorAnswer

Level 2

MichelleLO

Level 15

Please see the below TurboTax FAQ for assistance with troubleshooting your download issues:

https://ttlc.intuit.com/replies/3300460

If the above steps do not work for you, please reach out to a TurboTax Customer Support Specialist for further assistance. I've included an FAQ below that will help you reach the right person to assist you:

https://ttlc.intuit.com/replies/3300041

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Breezsa

Level 2

I am having the same issues. I have for 2 weeks. The window is invisible and I have already been on the phone with your customer service team for over an hour with no success. Do you have any other solutions to getting your software to open?