Please see the below TurboTax FAQ for assistance with troubleshooting your download issues:
https://ttlc.intuit.com/replies/3300460
If the above steps do not work for you, please reach out to a TurboTax Customer Support Specialist for further assistance. I've included an FAQ below that will help you reach the right person to assist you:
https://ttlc.intuit.com/replies/3300041
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