Turbo Tax Live

[gmott18]

Is Turbo Tax live support only for the online version. I was just told that.

Is that true?  how come i got support before today on the downloadable version?  

[xmasbaby0 · Accepted solution]

TurboTax Live is for users of online software who pay an extra fee to have help from live CPA's and tax experts.   TT Live is not available to desktop users.  But you can call in to customer support or use this forum for help.

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/271

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[gmott18]

Thanks. Can the online version pull in history from your CD download version?

[MichelleLO]

You are able to transfer your tax data file into TurboTax Online. Please see the below help article for more information.

How do I switch from TurboTax CD/Download to TurboTax Online?