I get an message about installing an update but upon checking my software is up to date. In reading here, it appears that others are having the same challenges with to solution as yet.
I'm following to see if someone has success in finding a solution.
At least one person has given up and is going to file GA on paper:
STILL...you should call TTX Customer Support and get them to try, even if futile.
It is critical that they get phone-ins so that the problem logged in so the GA software group does something about it...and maybe get if fixed with a software update in the next two weeks. (Software updates usually occur on Wed or Thurs nights, so check for software updates on Friday mornings)
Pay attention to the working days & hours (Pacific Time) listed:
This seems to be something new that popped up last week ... the fix could take a couple of weeks due to the holiday many may have taken vacation time. If you owe paper file ASAP but if you have a refund you have some time to wait for the program fix.
I checked today, found that an update was available and did install the update but I still get the same error message that I got last week when I try to e-file the Georgia return. Nothing has changed.
Received notice from the TurboTax Moderators that the update on Friday 07/14/2023 should have fixed this issue.
Check your Installed Updates - Click on Online at the top of the desktop program screen. Click on View Installed Updates. In the update list check to see if the 07/14/2023 update was installed. If not installed then click on Check for Updates in the Online menu
If it was installed and you are still having the problem of not being able to e-file the Georgia state tax return due to the Failed Validation error then you need to send a diagnostic file to TurboTax for investigation.
Click on Online and then click on Send Tax File to Agent
When the Tax File is created and sent you will get a diagnostic file number.
Post the file number on this thread to the TurboTax Moderator @ErickaY
The update shows a successfully installed with 7-16-23 date. but still get the same error box.
I've sent my tax file to agent as instructed. Token number 1148034
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