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Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

I have TT Home and Business for the Mac, 2021.  I downloaded the DC State and TT crashed.  Now it will not launch at all.
10 Replies
Critter-3
Level 15

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

I didn't think any of the states were ready for a download yet  ... try deleting the program and reinstalling it then do NOT try to download the state until later (usually mid January).

 

https://ttlc.intuit.com/community/forms/help/irs-forms-availability-table-for-turbotax-individual-pe...

 

 

If that doesn't work ...

Please contact support via phone for assistance with this; contact details can be found here

 

Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

I tried re-downloading and installing, but TT still crashes.

Critter-3
Level 15

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

 

Please contact support via phone for assistance with this; contact details can be found here

Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

I spent 90 minutes on the phone with three different TT CSR and Tech Support people.  It's clear they don't deal with a lot of Mac users, but since I used to be a Beta-tester for TT I knew where to find the various hidden files.  Basically, they had me delete and reinstall TT twice, which I had already done.  It still crashes on launch.  The "Tier 3 Tech Support" person told me that "there is a known issue with Amazon downloaded copies of Turbo Tax" and that I would have to work with Amazon to resolve the problem.  Of course, Amazon refers downloaded software problems to the software company.  

 

Bottom line:  Intuit points at Amazon and Amazon points at Intuit.  My copy of TT still crashes.  I purchased software that is unsupported and does not work and apparently have no recourse except to write a bad review.   

Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

FYI, the DC "state" download was available as of December 9.

VolvoGirl
Level 15

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

VolvoGirl
Level 15

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

Oh that link was for Business program.  For the personal  programs it says Jan 13 for DC

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_dc_windows_individual.html 

Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

In TurboTax, when I tried to download my state (DC) in early December, it (the TurboTax state download window) said to try back around December 9.  On December 10, I was able to download DC in TurboTax and install it.  It was at that point I started having problems.

 

Checking other Community discussions, this has been a common problem since at least 2019.  

VolvoGirl
Level 15

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

Oh Amazon?  Did you buy the CD or Download?  Yes there is a problem with Amazon.  They are suppose to be putting out an announcement for it. You might have to return the Amazon purchase and buy directly from Turbo Tax.

 

Calpike
Level 2

TT for Business 2021: Just downloaded the DC State and now TT will not launch.

Download.  Unfortunately, you can't speak with anyone at Amazon (that I could find) about software download issues and software isn't returnable.  I tried to return it, but once it's downloaded, it's your problem.  So, I don't know how Amazon is going to arrange for a return.  


Thanks for the second report about issues with Amazon.  I won't hold my breath for an email telling me to return the software I bought.

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