Trying to load 2023 software in 2025

joy264 · ‎April 8, 2025

hello, I purchased a download from Amazon and when I attempt to install it I get the message, App has failed to start because its side by side configuration is incorrect. Please see the spp event log or use the command-line sxstrace.exe tool for more detail. Can you give any guidance? As an aside, I do not have a CD for 2023, I really wish you still made those available. Thanks in advance.

CatinaT1 · ‎April 9, 2025

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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joy264 · ‎April 11, 2025

I called Customer Service, they referred me to Tech, Monica. Monica was extremely helpful, she sent me a link to update my system, she walked me thru everything. Thanks Monica.

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Trying to load 2023 software in 2025