Trying to access my 2019 return. There is no "Documents" in the left menu. Only a red check mark, "turbotax", "Intuit Account" and "Sign Out". Can someone help?

[SteamTrain · Accepted solution]

At a minimum, you usually have to start thru some of the initial the 2020 tax return questions first, before those left-side selections appear.

And DO NOT use "Documents"  , instead, when it appears, click on "Tax Home", and then scroll down the page to find the section to expand to show prior year's tax forms.

Of course, nothing will show up for any prior year if you are not in the exact-same account you used to file those prior year(s).

[Irmgard1945]

I need help to find my 2019 tax refund!  Is there a  CNN phone number I could call?

[Cass0317]

@Irmgard1945 First, make sure you're using the same TurboTax account (with the same username) as in prior years. Otherwise, the below instructions won't work. If the year you're looking for isn't there, it might be in a different account. Go here to find all of your accounts, one of them should have the return you're looking for.

Please see the TurboTax FAQ below for additional information:

How do I access a prior year return?

If you need additional assistance, please contact TurboTax Customer Care. 

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword.  You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

• What is the TurboTax phone number?