@Irmgard1945 First, make sure you're using the same TurboTax account (with the same username) as in prior years. Otherwise, the below instructions won't work. If the year you're looking for isn't there, it might be in a different account. Go here to find all of your accounts, one of them should have the return you're looking for.
Please see the TurboTax FAQ below for additional information:
How do I access a prior year return?
If you need additional assistance, please contact TurboTax Customer Care.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
