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krzier
New Member

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

 
6 Replies
Opus 17
Level 15

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

Can you be more specific about the symptoms? What version of Mac operating system are you currently using?

@macuser_22 

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*
oneforce
Returning Member

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

I am running High Sierra. I completed my taxes in March but always file late. Turbotax ran just fine. When I attempted to access my return it automatically updated itself and it no longer works.

macuser_22
Level 15

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

What happens?

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
oneforce
Returning Member

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

After the update it reloads and requests an license code.. No license code was necessary when I installed and used TT2019. Why the wall?

VolvoGirl
Level 15

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

You should have had to enter the License Code after you installed the program to activate it.

 

Turbo Tax asks for the License Code each time you start

https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...

macuser_22
Level 15

Today's software update has made my turbo tax program inoperable. cannot open it. home & business 2019 for mac. help?

I have never heard of that happening on a Mac.     You had to enter a license code to originally install TT 2019.   Did you switch user accounts on the Mac?

 

You might need to uninstall and reinstall.

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2019 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
Also if present remove: ~Library/Caches/KSCrash/TurboTax

https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac

 

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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