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This issue only seems to be on some Mac's running OS 10.11.6. Many other Mac user on that OS do not have any problems at all. That is making this problem difficult to trouble shoot since it is hard to reproduce. There is some speculation that it only affects Macs of a certain hardware vintage.
There are no known problems with TurboTax on either 10.12 or 10.13. I run OS 10.12.6 because there are other known comparability issues with some 3rd party software (other than TurboTax) and OS 10.13. I usually wait for at least 6 months or longer before updating to the latest Apple OS until they work all the bugs out. (I do have 10.13.2 on an external hard drive just for testing purposes).
I believe that you can still get Sierra 10.12 from the app store.
https://geo.itunes.apple.com/us/app/macos-sierra/id1127487414?mt=12&uo=8&at=10l69J
This issue only seems to be on some Mac's running OS 10.11.6. Many other Mac user on that OS do not have any problems at all. That is making this problem difficult to trouble shoot since it is hard to reproduce. There is some speculation that it only affects Macs of a certain hardware vintage.
There are no known problems with TurboTax on either 10.12 or 10.13. I run OS 10.12.6 because there are other known comparability issues with some 3rd party software (other than TurboTax) and OS 10.13. I usually wait for at least 6 months or longer before updating to the latest Apple OS until they work all the bugs out. (I do have 10.13.2 on an external hard drive just for testing purposes).
I believe that you can still get Sierra 10.12 from the app store.
https://geo.itunes.apple.com/us/app/macos-sierra/id1127487414?mt=12&uo=8&at=10l69J
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