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You appear to be using Live Deluxe. If you are trying to use the Live feature of your product, I've provided info below.
TurboTax Support has closed for the day. That Live service is available when Support is open 5AM-5PM Pacific (8AM-8PM) Eastern, Mon-Sat this week, then Mon-Fri starting next week.
Here's more info on using the Live feature of your product:
FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
In the meantime, if you wish, you can use the link below to ask a question in this forum, and you may get some assistance in the forum.
https://ttlc.intuit.com/questions/new
When you go to the form at the link, the first box is for a summary of your question, like a title, and is limited to 170 characters.. If you need more room, lower on the form you will come to another box with plenty of room to enter details. This is a public Internet forum, so don't post any personal info.
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