There seems to be a problem with the website and app I keep getting an undefined error

[CarissaM]

Please try to clear your cookies and cache, then try to open the software back up and see if the issue persists. 

If you are still having the same issue, please click here to contact customer service. 

[cmilholen80]

If clearing cookies and cache does not resolve this, please check OS for updates.

[TerukoL]

In addition to clearing your cache and cookies, as CarissaM stated, you want to make sure your operating systems are up-to-date as well.

Please click the following links to learn more:

Using Windows Update to keep your system up-to-date

How to update Mac OS X

[Kyleigh1700]

Filing Tax Return - Clicked on Continue where you left off and it went to a blank white screen with the word undefined on it.

- Opened different browser (CHROME), logged back in, continued where we left off - Blank screen; undefined error message

- Cleared Cache images and files, cookies and other site data, download history, and browsing history for all time; logged back in using CHROME, continue where we left off - blank screen, undefined error message

- Rebooted Computer, Opened Chrome, logged back in, continued where we left off - blank screen, undefined error message

- Opened a different browser (FIREFOX) logged in, continued where we left off - blank screen undefined error message

- Stayed in Firefox while undefined screen was open, clicked SIGN OUT on bottom left side of screen (TTO) below Intuit account, Signed back in - continued where we left off and IT WORKED!

[brocha89]

none of these worked for me :(

[MichelleLO]

You are commenting on an older thread that may contain outdated information. Can you please provide specific details about the issue you are experiencing?

@brocha89