The transmission didn't go through due to "difficulty recognizing the data". What is the problem?

[GiseleD]

This message could occur for several reasons. The clue lies in the entire message. Please copy and paste in the entire message you received, along with any Intuit codes, so we can better assist. 

[jonathankovac]

This is the complete message:

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to XXXX for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[GiseleD]

The issue appears to be with the phone number you have input. It needs to be 10 digits. To fix this, please click My Info in the left menu bar, completely delete the number you have in the phone number field, and then reenter your phone number and area code. Then resubmit the e-file. You may still have to wait 24 hours, though, 

[RandallJay]

I've had this same issue as well.  My phone number is listed correctly with 10 digits and I still have received this same exact error messages the past two days.  Is there any other possible solution? Thank you

[VictoriaD75]

Are you listing a US phone number? See the information in the link below:

https://ttlc.intuit.com/community/taxes/discussion/your-transmission-didn-t-go-through/00/1550603#:~...

[tsugrad599]

I have attempted for several days to electronically file but it will not go through and gives no good reason since I have been e-filing for years.  Time is running out.

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[abhijit6783]

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to wwwdotsupportdotturbotaxdotcom for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[alindquist37]

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, FilingHdr_6 - ?:? - Invalid Agency ID. Received ''. Must be 2 characters in length.

[Anonymous]

The error 601 means your telephone number contains invalid digits when trying to e-file your return in TurboTax Online, or it is not a U.S. domestic phone number.  When you get that error, see our FAQ regarding Error message 601ERRV.

[topfconz]

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[kreilerca]

I just received the same message, although I'm in a bit of a different situation as I'm in the military overseas and am filing from an APO/DPO address.  I've used a US phone number but it is not a cell phone and cannot receive an SMS. 

Here again is the message from TurboTax:

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

[jayjang116]

Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

I changed phone number, but still got same message.

Please help!

[AkinaLO]

Some forms within your tax return are not available until a later date. The dates are subject to change by the IRS.

IRS forms availability table for TurboTax individual (personal) tax products

State forms availability table for TurboTax individual (personal) tax products

[troutfl]

Actual statement..." Could not efile for following reason... "our records indicate that you are not entitled to efile one or more formsets". 

I also think I was asked to pay $60. for premier which is for Federal but should I have not been charged additionally $40. for State? Could this be why when trying to submit both returns this message comes back since have paid nothing for State.

Please help if can!