turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

The program is saying "Bank routing numbers do not match," but they do match and it's not letting me proceed to the next step due to this error.

Im trying to confirm my payment information and for some reason it isn't taking my banks routing number. I coped & pasted it straight from the banks website. I also tried a few times to type it in manually, but it's giving me a hard time. I made sure, there were no extra spaces or anything like that. But It's still showing an "error." Strange because I use Turbo Tax every year and it saves my banking info. So this is the first time that it suddenly decided it was invalid and not matching in the "confirm routing number" section.
2 Replies

The program is saying "Bank routing numbers do not match," but they do match and it's not letting me proceed to the next step due to this error.

This is a known problem and TurboTax support is working on a solution.  Hopefully it will be corrected by the end of the week with an update to the software.

The program is saying "Bank routing numbers do not match," but they do match and it's not letting me proceed to the next step due to this error.

Yes that's a known issue.  They are working on it.  Try next week.  Or you can change to get a check but that will take longer.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies
v