The "agent" on the TurboTax app is not legit. They don't give answers they just ask questions. Most of them about my persona information. How do I get legit help?

[mauloredo]

Is the same with the phone calls. My account is obviously hacked. All customer service I receive is filtered. I have an Identity Theft Case

[DoninGA]

Your post shows you are using one of the TurboTax Live editions.

See this TurboTax support FAQ for contacting a Tax Expert when using the Live editions - https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...