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Level 7

Thanks Critter...reasonably explained!..TT is impossible to contact on this. You make sense!

 
4 Replies
Level 20

Thanks Critter...reasonably explained!..TT is impossible to contact on this. You make sense!

You are welcome.
Level 3

Thanks Critter...reasonably explained!..TT is impossible to contact on this. You make sense!

We paid $84.80 (Ttwc40592723) on 2-3-19 to West Virginia tax return to west virginia .  WV Tax dept says they did not receive it and you need to send to west virginia again   Please verify you have submitted our tax form to west virginia again.  Contact me  at:     [email address removed] or call at

[phone number removed].      Alta Vanbibber

Level 19

Thanks Critter...reasonably explained!..TT is impossible to contact on this. You make sense!

@Alta Vanbibber 

 

"We" are other users in this PUBLIC forum.  (don't post personal info here !  Only scammers and other criminals may try to phone you if you post your information...TurboTax will not).

 

When e-filing a tax return, TTX sends the information you input to the state. TTX does not send the actual taxes due, just the information to your state and the state does the debit......BUT...many states do not allow a tax payment debit to be arranged with an e-file, and you have to pay them separately, either by check, or by using the states own debit tax site on the state's own tax web page.

 

Download a copy of your tax PDF file, and look at the State "Electronic Filing Instructions" sheet.  That sheet will show d.debit information  IF...if it was actually possible to arrange it when you e-filed.  Check your account and routing numbers too.

 

All this assumes you successfully e-filed the state tax return in the first place.

 

If you used any version except "Free", you can talk to TTX on the phone on weekdays:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Level 20

Thanks Critter...reasonably explained!..TT is impossible to contact on this. You make sense!

I know that was not your state balance due since it was not a whole number ... TT does not deal in pennies. What you paid was for the use of the TT program to complete a return that could be filed and NOT the balance due ... review the PDF as instructed to see the directions you missed on the screen.