Tax Year Prior to 2020: I need to reset my password how?

[CassandraLO]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

• Forgot your TurboTax Online User ID or password?

Related Information:

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?
• I forgot my password in the TurboTax Mobile App
• How do I access my prior year (2017) return?

[smileypixie]

You’ve verified my using my account info. Several times. But you still don’t give me  access to reset my password.

[CassandraLO]

If you are still unable to reset, Please contact us at (800)446-8848 5am to 9pm Pacific.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300041">https://ttlc.intuit.com/replies/3300041</a>

[GrandpaCute]

I am trying to reset my password and all URL's seem to send me to the "Let's Get Started" page for filing on-line.  What am I missing?

[VictorW9]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.

1. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
2. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

[317-728-2491]

I have entered the information correctly. When i hit enter it prompts me saying to many attempts, even when it is the first try.

[EbonyL122824]

Please contact customer support here for further assistance.