So your web app is asking me to "Upload" my W-2, but I have already uploaded my W-2 to the documents section. How can I just direct your app to the documents section??

jolly69 · ‎January 23, 2021

EbonyL122824 · ‎January 24, 2021

You can try the following:

Completely shut down your phone or tablet.
Restart your phone or tablet.
Update Google Play/iOS if asked.
Relaunch the TurboTax mobile app and try it again.

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

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jolly69 · ‎January 27, 2021

These steps you suggest do nothing! Apparently the app is not coded to pull data from the W2's uploaded in the "documents folder", making it worthless!

SteamTrain · ‎January 27, 2021

The "Documents" area is just cloud storage, that you can store tuff in for reference purposes.

Just enter your W-2 in the normal matter in the tax preparation section of the software....either with a separate "import", if your W-2 provider has an import link, or by entering it manually, typing in the data from your paper form.

But you've probably done that already.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

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So your web app is asking me to "Upload" my W-2, but I have already uploaded my W-2 to the documents section. How can I just direct your app to the documents section??