So your web app is asking me to "Upload" my W-2, but I have already uploaded my W-2 to the documents section. How can I just direct your app to the documents section??

[EbonyL122824]

You can try the following:

1. Completely shut down your phone or tablet.
2. Restart your phone or tablet.
3. Update Google Play/iOS if asked.
4. Relaunch the TurboTax mobile app and try it again.

If you need further assistance, use the following link to contact customer support.

https://support.turbotax.intuit.com/contact/

[jolly69]

These steps you suggest do nothing!  Apparently the app is not coded to pull data from the W2's uploaded in the "documents folder", making it worthless!

[SteamTrain]

The "Documents" area is just cloud storage, that you can store tuff in for reference purposes.

Just enter your W-2 in the normal matter in the tax  preparation section of the software....either with a separate "import", if your W-2 provider has an import link, or by entering it manually, typing in the data from your paper form.

But you've probably done that already.