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heathroyal
Level 2

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

 
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Accepted Solutions
DoninGA
Level 15

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

@heathroyal You probably have a cached copy of an old TurboTax website.  Completely clear your cache on your web browser - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

 

The current TurboTax website for the 2020 online edition shows Deluxe for $40 (This is the same website with the same price since December 2020) - https://turbotax.intuit.com/personal-taxes/online/

 

Online 2020.JPG

 

 

 

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7 Replies
SForrestLO
Employee TurboTax Specialist

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

The Deluxe Edition is discounted currently to $40. You can downgrade to a lower product if your return is a simple return. 

This Turbo Tax FAQ will show you how to downgrade.

How to downgrade

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heathroyal
Level 2

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

Thanks! Any reason why this would be on the site then?

Screen Shot 2021-02-02 at 2.25.26 PM.png

SForrestLO
Employee TurboTax Specialist

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

Please ensure you are using our website.

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heathroyal
Level 2

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

Thanks again for your speedy reply! Using the site- 

 

https://turbotax.intuit.com/personal-taxes/online/deluxe.jsp?PID=8975095&SID=zdla4VAWsaQL3Bw4AEzTQb1...

 

Just want to make sure I am getting the greatest discount/the advertised discount, thank you!

BrandiLO
Intuit Alumni

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

Some of our partners may offer a discount. To find any available discounts, I suggest using google search. Please always ensure that any links you click on for a discount lead you to https://turbotax.intuit.com The current pricing on our website was correctly provided by @SForrestLO

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heathroyal
Level 2

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

Thank you-  I did check other discounts but this $30 for the deluxe is what appears on the turbotax.intuit.com site when I visit- just want to know if it's advertised as that why I am being charged $40 for a federal return:Screen Shot 2021-02-04 at 12.10.08 PM.png

DoninGA
Level 15

Returning customer seeing adds for $30 Deluxe package but being charged $40, anyone know how I can file with the lower cost?

@heathroyal You probably have a cached copy of an old TurboTax website.  Completely clear your cache on your web browser - https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/01/26135

 

The current TurboTax website for the 2020 online edition shows Deluxe for $40 (This is the same website with the same price since December 2020) - https://turbotax.intuit.com/personal-taxes/online/

 

Online 2020.JPG

 

 

 

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