Reporting error in Turbotax Basic

Forum|Forum|4 years ago
January 31, 2022
1 reply
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How do you report an error in the Basic version of Turbotax? Errors on 1040-SR. On line 12b program enters $300 instead of $600 (when filing as married filing joint). This error can be manually corrected after review finds the problem. However, the program leaves line 12c blank (should be adding 12a and 12b). It does show correct amount on line 14 (which adds lines 12c and 13) but I'm afraid to submit my taxes electronically as line 12c being blank might cause IRS computers to reject return.

This is getting frustrating as I have all my documentation and my taxes are done but I cannot submit my return. I can't find anywhere on the website or in the program that allows you to submit errors you find in the program.

TurboTax Basic Windows

Best answer by rjs

Downloaded update file and it initially failed to install. It did install after I uninstalled and reinstalled TurboTax. It then ran the latest update. This did not fix the problem. In looking through the forms section of the program it seems to be fine (after I fix the $600 vs $300 issue) and shows the entry in line 12c. However that seems to be if the program was filing a 1040 instead of a 1040-SR. When I get to the final step of reviewing the return just before it is e-filed it still shows line 12c with no entry on the 1040-SR.

Is there a way to force the program to file a 1040 instead of the 1040-SR? Either that or you folks need to fix for 1040-SR to make it put the required entry on line 12c.

@max643 wrote:

Is there a way to force the program to file a 1040 instead of the 1040-SR? Either that or you folks need to fix for 1040-SR to make it put the required entry on line 12c.

Yes. Since you are using the CD/Download software, you can make it print Form 1040 instead of Form 1040-SR. Form 1040 will show the correct amount on line 12c.

In forms mode, open the Federal Information Worksheet. Scroll down a little to Part II, where your address is shown. A few lines below your address is a line that says "Print Form 1040-SR instead of Form 1040." On that line, click the No box. Then it will print Form 1040.

I will report the bug in Form 1040-SR.

rjs

Level 15

I believe that error was fixed in a recent update. Make sure your TurboTax software has the latest updates. On the Online menu select "Check for Updates."

max643Author

Level 2

Thanks for the reply. I am using the CD version. I had the program check for updates and it indicated I was using the latest version. Maybe this problem was fixed in other versions of the program.

DaraLO

Level 12

Please refer to the following Help Article to perform a manual update of your TurboTax software: Manually Update TurboTax for Windows Software (Basic ...

If this manual update does not resolve the issue, contact us for further assistance.

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