rejection code IND 031-04

[mattcrane1234]

This is really horrible advice. "just print the tax return and mail it in."  This same error code occurred to me and I have both a tax return and a transcript.  I know the AGI is correct. Why use turbo tax at all if you can't e-file. Isn't that the point of purchasing the software?  Really horrible support.

[xmasbaby0]

@mattcrane1234

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[tehannah]

After 6 failed attempts with correct information, I tried zero'ing out the AGI fields for both myself and spouse (joint filers), and that worked!

[DA95]

Hi there, I am experiencing this same issue. I am trying to enter 0 for my AGI as well as my spouse's AGI. But I don't see where I can do it for my spouse. It only prompts me to enter AGI for me. We are married filed jointly.

You mentioned you zeroed out the AGI fields for both you and your spouse - how did you do that? Thanks so much for your help. 

[DA95]

Hi there 

I am trying to enter 0 for my AGI as well as my spouse's AGI. But I don't see where I can do it for my spouse. It only prompts me to enter AGI for me. We are married filed jointly. Can you please advise?

[chasgabriel]

Hi,

I am unsure what you are seeing but, if you always file jointly, wouldn't there only be the one AGI?  I would assume that and submit.   Best of luck

[Critter-3]

If you filed  2020 jointly and you are filing 2021 jointly then you only need to enter the single zero for the AGI.  

[DA95]

Yes we did file 2020 jointly and are filing 2021 jointly, and I tried entering the single zero for the AGI and it got rejected. I contacted the IRS and received confirmation that 0 is the correct AGI. Looking through posts it seems that others have encountered this issue and it was only resolved when they were able to enter 0 for both spouses AGI. I just can’t get the Turbo Tax wizard to prompt me to enter it for both….. 

[tehannah]

I don’t remember where the AGI entries are requested for both joint filers. I probably went to “forms view” and manually made the entries.  Because I successfully e-filed already, TurboTax won’t let me back into that part of the process, so I am unable to re-create the steps.

[xmasbaby0]

If you already e-filed successfully why are you trying to recreate the steps to enter your AGI?  What are you trying to accomplish?

[Carl]

For those trying to e-file, it is my personal experience with 2021 taxes that after 5 (FIVE) failed attempts in a row, you're done. The IRS computer will not accept it after the fifth failed attempt even if all the information is correct. You have no choice but to print, sign, and mail the return to the IRS.

Had this happen with a relative whom I was assisting, and the rejection message received from the IRS computer was something along the lines of (can't recall exact wording) "TO MANY ATTEMPTS. MAXIMUM REJECTS/FAILURES EXCEEDED" or something along those lines. The rejection e-mail further indicated the return would have to be mailed.

[gilray]

In case it helps anyone else who has left things to the last minute:

I attempted to e-file my Federal and State married-filing-jointly return on 14 October 2022. 

- Federal failed (rejection code IND 031-04) - wrong 2020 AGI or signed with wrong pin.

- State failed due to Federal failing. 

I had filed 2020 return quite late (~Dec 2021) by mail. The federal return was accepted by IRS ~July 2021. I ensured that 2020 federal return was indeed accepted using the IRS lookup. I also downloaded the 2020 federal transcript to confirm the 2020 AGI I was using was correct - it was. Nevertheless, for the my second attempt at filing 2021 returns, I followed the suggestion mentioned a few times in this thread, to use $0 as AGI. Since I was filing jointly there was only one box to enter 2020 AGI. I entered $0. The returns were accepted (within around 1 hour).

[milamc]

I received rejection code IND-031-04 saying my PIN or AGI is incorrect.  I have checked the AGI and it is correct.  I have used the same PIN for many years.  Where do I go from here?

[DoninGA]

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@milamc wrote:

I received rejection code IND-031-04 saying my PIN or AGI is incorrect.  I have checked the AGI and it is correct.  I have used the same PIN for many years.  Where do I go from here?

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When you have entered the correct 2021 AGI and the IRS continues to reject your e-filed tax return, try this -

Enter a 0 (zero) for the 2021 AGI and e-file the 2022 tax return again.

[xmasbaby0]

@milamc

 If it was rejected for AGI—-be aware that many 2021 returns took so long for the IRS to process that your 2021 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.