recieved a notice that my fed and state tax returns were not accepted

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2020 returns took so long for the IRS to process that your 2020 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[richknobsales]

Me too, and I've tried to put in the AGI six times. I read here an hour or so ago about someone else with the same issue, and he said he just keyed in 0 and it took it.

I tried that, and it worked for me too! 

There is something broken here - I've used Turbox tax for at least 8 years and it was telling me I'd not done so in 2020. And my numbers - which TT pulled itself from last year - did match what IRS has. :( 

I have yet to try the State again, but maybe now that it took federal - I did not pay all this money to have to print a stack of paper and buy a large envelope and hoof it to the post office, y'all! And I see where I went through this same nonsense last year, although I have blocked that out of my mind!

[ITo]

this is super annoying and kinda makes me regret using TT. My return was rejected 6 times already. The error code that I received is IND-031-04  - AGI or last year pin is wrong. My AGI is correct (i double and triple checked), and I used a tax preparer last year, so he choose my PIN. I tried using 0 for AGI as recommended above, I tried using the same PIN my preparer used last year and also tried some random number as suggested by TT. Nothing worked. I am pretty sure this is an issue with TT and this is unacceptable. 

[Mike9241]

some taxpayers have multiple accounts.  you may not be in the account you used to file 2020.

https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...