Received the following error: turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled

[hlaw]

When going to e-file my federal and state return, I get the Error "turbotax was unable to send your return to the intuit electronic filing center, for the following reason: cancelled. looks like we had a technical hiccup." I've tried a few times. It's not clear what the issue is but I can't mail my return in, my state requires that I e-file.

[LenaH]

To work around this issue, check your internet connection. Also, check that your security software is allowing TurboTax to connect to the internet.

Message: "Your Transmission Didn't Go Through (Reason: Canceled)" on Mac

[hlaw]

This is not helpful. I've used TurboTax for the last 4 years on my MacBook and never had trouble until this year. I have to e-file my state, not to mention I already paid for the e-file and now the only advice is to mail in my return. I hope there is a better work around? I used the download, is there a way I transfer my info to an online version? 

[MichelleLO]

Yes you can switch from the software to the online version of TurboTax. Please see How do I switch from TurboTax CD/Download to TurboTax Online? for instructions. 

[ray2020]

I am having the same issue. This is not related to the internet message. I am able to submit my federal but not state tax! 

[MichelleLO]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

@ray2020

[felberdutch]

I have a Mac and I can’t file my state taxes electronically.  I’m getting the cancelled message.  This is a Mac TurboTax interface issue.  This is not my internet connection problem .  Since it is apparently not a problem with higher levels of TurboTax, why don’t you just implement the fix to Deluxe and be done?  Slick tool with a disastrous ending.  And you’ve known about it and have done nothing.

[DSBOO]

This SW problem is still occurring.  I have used TT on MAC for a decade and have not had problems.  TT Help Desk was of no help - on the phone with them for over 1 hour and they had no idea how to resolve.    Very disappointing experience this year. 

[jiqingtang]

Same error, unable to efile either federal or state.

This is probably due to a sw bug somewhere, so I would consider the followings are all nonsense solutions:

1. do you have internet connection?

2. do you have firewall blocking turbotax? 

3. did you try to restart your turbo tax?

4. did you try to restart to restart your computer?

I am pretty sure if I hop on a phone call, a clueless agent would easily cycle me through these actions without getting anywhere after an hour of effort based on the comments here. Typical of what customer service is like in US. 

[apoursh]

Yup, I am dealing with the same thing. Got on a call and the agent just told me to download the updates (which I already had done). 

At least for me, it comes from NY state filing. I was able to file my federal and one of the state ones when I excluded NY. 

[jiqingtang]

Thanks so much for the hint, it was indeed the NY state tax return was the problem, by skipping NY state, I managed to get all the rest e-filed. (also I was NOT able to reply directly to your post @apoursh , error message was my message contains invalid html entities but I am pretty sure it doesn't, or flooding system by reposting same content, glitches everywhere 😱)

[jiqingtang]

This is a disaster for me.

NYS's law mandates the tax return to be e-filed if prepared by software, and I am violating the law by mailing them the paper due to this bug. Seriously, this is tax matter and I may end up in jail due to the violation. And obviously I called and the agent (while being very nice and understanding) was NOT able to help. I think I may have a heart attack tonight as tomorrow's the deadline.

NYS's law also mandates that e-file should not incur additional fee. If I'd guess, it's probably the $0 payment that triggered some validation failure at the end of the e-file process.  Or the management of Intuit just got very unhappy with NYS's decision as they lose a lot of revenues on NYS e-filing and they decided to screw them up with some obscure technical bugs. Either way, they're only hurting their users. 

[DanielV01]

The New York mandate does not carry any penalty.  And it is not a violation of the mandate if the software you are using is unable to e-file your return.

[Anonymous]

Same issue here--how could this be breaking for 2 months and this not get fixed by Intuit? NY filing is failing for Mac only client?

[Anonymous]

Issue "resolved" by restarting TT with different network (hotspot cellular, bypassing fios router), paying another $25 for. state submissions, and then submitting states. It worked. This is ridiculous.