Received disk yesterday-unfortunately it was in 2 pieces. Order #[remove] Will you send a replacement?

[DoninGA · Accepted solution]

You will need to contact TurboTax support for assistance in replacing the CD.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours. 

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.

[SteamTrain]

Here's an FAQ for CD replacement too, if you don't want to bother with trying to get hold of Customer Support.

(Would be interesting to see if Customer Support's instructions are the same as the FAQ indicates.).

https://ttlc.intuit.com/questions/1899341-how-do-i-get-a-replacement-for-a-lost-or-damaged-turbotax-...

[SweetieJean]

Are you an Advantage subscriber?  If so, free downloads of the 2016 installation files were pushed to your download account.  Sign onto your download here - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>