Your transmission didn't go through - software update

[CassLO]

@herz1512  Is the state your trying to file CA?  If so, un-installing the CA forms, allowed customers to file the federal return. Then once the IRS accepts the federal return, you can go back in to complete the state return. It seems to be a issue with the CA LLC form 568.

Please see the discussion here.

[CAtaxpayer]

It's not working on the website either...

[CAtaxpayer]

tried ALL of this- still not working

[KatrinaLO]

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[imcooker]

I've been battling this error for a couple of weeks and decided to take a wait-and-see approach by attempting to file every few days but kept getting the same error. Tonite I called the customer service line and, after trying several trouble-shooting items, I was instructed to uninstall TurboTax Deluxe 2019 and then I was sent a new download, which I accessed through turbotax.com. After re-installing and accessing my filing, I was able to successfully transmit the filing without incident! The representative was extremely helpful, patient and pleasant.

[nevasha]

I have the same problem, when wanting to efile Federal, CA and NY taxes.  I tried the uninstall and reinstall Turbotax route to no avail.  Then I discovered 2 steps, one was what I call force update

https://ttlc.intuit.com/community/updating/help/why-does-turbotax-for-mac-keep-saying-there-are-upda...

Which did find an update, that otherwise wasn't being identified when starting TT. This update didn't seeme to cure the issue so it could well be red herring.

The other step I discovered was to efile federal and then state, once federal has been accepted.

https://ttlc.intuit.com/community/e-file/help/how-do-i-e-file-my-state-after-i-already-filed-my-fede...

So I went down this path and managed to efile the federal, then some 15 minutes later managed to efile the California state.  However when it came to NY I get the error "Your transmission didn't go through". So clearly the issue is with NY efiling and Turbotax.  I wonder if its the fact that NY doesn't allow tax preparation software companies  to charge twice, once for buying the tax preparation software and then charging a fee to efile has anything to do with the poor transmission.  I wonder if the same problem exists with other states where they aren't allowed to charge too.

https://ttlc.intuit.com/community/taxes/discussion/turbotax-is-not-letting-me-e-file-my-new-[product...

[mevasue]

I need help in downloading the tax program update.

[mevasue]

I have a MacBook Air computer and I am unable to e-file my return.  What gives.

[HeatherPLO]

@mevasue

Try the steps here in our Help Article if you are having issues completing an update that is preventing you from e-filing.  In addition, please see this Help Article: Why does TurboTax for Mac keep saying there are updates when I check for updates?