Why is TurboTax review inflating my taxable income?

[chrisbrantley]

I am manually inputting data and the income section summary shows total income of $270,906...but the review feature prior to filing shows taxable income of $359,513?  The difference ($88,607) is not a duplicate of any entry.

What is going on?  How do I solve this problem?   Your customer support AI was totally useless.

[LindaS5247]

You can preview your actual tax return in TurboTax to make sure your income is properly reported.  You can compare it to your actual income documents to make sure it is correct. This is probably the most accurate way to check it. The summary screen isn't always an accurate picture of your income.

Try previewing your actual return as it is a more accurate reflection of your return. 

You can get to your tax return in TurboTax desktop as follows:

1. Switch to Forms Mode, and then  (see screenshots below for additional guidance)
2. Scroll through your forms in the left panel and 
3. Click on the form you want to preview (Example Form 1040)

You can get to your Tax Return in TurboTax Online as follows: 

1. Go to "Tax Tools" in your left panel,
2. Select "Tools" and then 
3. Select "View Tax Summary" and 
4. Select "Preview Form 1040"

If you income is off, you can also try deleting and reentering any forms W-2 and 1099's.

In TurboTax Desktop, it will look like this to switch to "Forms Mode":

Your left panel (list of forms) will look something like this:

In TurboTax Online Online it will look like this:

Click here for additional information on previewing your tax return.

Click here for "How Do I View and Delete Forms in TurboTax Online"

Click here for "How to Delete Forms in TurboTax Desktop.

[chrisbrantley]

I am using Turbotax Premium on-line using a Microsoft Edge browser.  

When I preview the draft 1040 by the method suggested, it is not showing the correct capital gains total, and does not match the summary total provided in the overview of the income section (which shows the correct number).  It has somehow inflated the capital gains total by $88K in the draft 1040. 

Please advise what's going on and if it is fixable?   Intuit is about to lose a 20+ year customer.

[DoninGA]

@chrisbrantley So you are saying when Click on Tax Tools on the left side of the online program screen. Click on Tools. Click on View Tax Summary. Click on Preview my 1040 on the left side of the screen that the amount shown on Form 1040 Line 7 is $88,000 more than shown in your summary total?

[chrisbrantley]

Yes.  They don't match.   The Income section overview correctly states the reported capital gains income, but  the 1040 preview inflates my capital gains by $88K.

[chrisbrantley]

The normal advice given when others report similar issues is that it is likely a scanning error, and delete any uploaded scanned documents and manually enter numbers by hand.  But I haven't uploaded any scanned documents and entered all data manually.

[VolvoGirl]

Did you import any 1099 forms?   Check all the entries, it may have imported wrong.  Capital gains can come from many places even a 1099Div or K-1.  Better print out Schedule D and 8949.  

[chrisbrantley]

Per my previous post...all data was manually entered.  No documents were scanned.

Still puzzled how it can be correct in the section summary, but incorrect on the 1040?