Why is Turbotax 2024 not updating?

[margentina]

How can i get Turbotax 2024 premier update

[MarilynG1]

If you're having trouble updating your TurboTax 2024 for Windows Individual software using the Online > Check for Updates method, here are instructions for how you can get the latest federal program update:

1. Close TurboTax and all other programs except this browser window.
2. Select this link to download the 319 MB update.
3. Save the update file to your Windows desktop.
4. Double-click the update file w_perrelsuperpatchIS_ttax_2024.exe on your desktop to install the manual update.

Here's more detailed info on how to Manually Update TurboTax Desktop.

[finallyfenix]

TurboTax Premier 2024 is not updating and the STATE will not download.  On the below dates with the minutes I have spent a total of 6 hours being put through the ringer, uninstalled and reinstalled TurboTax Premier 2024 at least 7 times, disabled Norton 360, tried to manually do updates and the final response was they didn't know what to do and I needed to install on another computer, like I have a 2nd computer.  They had no other answer.  What kind of support is this? When does technical support come to my aid? And yes I did the following to no avail: update file w_perrelsuperpatchIS_ttax_2024.exe on your desktop to install the manual update.

1 hour    2/13/2025

45 minutes   2/14/2024

1 hour 15 minutes    2/16/2025

3 hours 6 minutes    2/16/2025

uninstalled and reinstalled Turbotax Premier 2024 at least 7 times

disabled Norton 360 

tried to manually do updates

update file w_perrelsuperpatchIS_ttax_2024.exe on your desktop to install the manual update.

[CatinaT1]

Try this:  State install/e-file update loop: State not installed after installation or TurboTax needs to update...

[AuntieOno]

For a number of years, Turbo Tax will not install updates.  I tried today to install manually, and I got a message telling me that 2024 was not installed (it is).  I looked for my downloaded file from my recent online purchase, and did not see it.      I finally saw how to uninstall, but I am concerned that I will not be able to reinstall after I do that since I'm not finding (in downloads or anywhere else).  I can locate this year's software in program files but not the file that I used to install it in the first place.  This is the first time I have bought the software as a download, having previously purchased at a store.   

[WinStover]

I have attempted the manual update several times with no success.  TT locks up when I try to update, showing either a 4, 3, or 1 minute process, but no progress is made. "Cancel" and "X" do not work.  Previously the updates worked every time. 

[CatinaT1]

Try uninstalling and then reinstalling the software.

[Bisouxhub]

I am having the same issue with an extension filing.   I paid $50 for some expert who tried to tell me the steps to filing when all I wanted to know why the software was not updating state information when it did the federal information.   There is definitely a software issue and the blame game goes around.    Frustrating.

[AuntieOno]

I discovered that right-clicking and running as an administrator solved my problem.  When I did that, the software updated.  

[MarilynG1]

Here's how to do a Manual Update if you're program is not updating properly.

Be sure to run as Administrator and on your C drive.  Turning off anti-virus programs helps connectivity.  Here's How to Turn Off Anti-Virus Programs.

@Bisouxhub